Welcome to your guide for using Convo Access! This simple page will show you how to use the QR codes to request an on-demand interpreter, making communication smooth, accessible, and quick. Whether you’re a first-time user or looking for a refresher, this page has you covered. Let’s dive in!
Consumers QR
To request an interpreter, consumers can scan the green QR code on their own devices. It’s as simple as opening the camera or QR scanner app and pointing it at the code. In seconds, they’ll be connected to an interpreter, ready to support the conversation.
What consumers see
Here’s a quick look at what the experience will be like after scanning the green QR code.
Arrival and getting an interpreter
When customers arrive, guide them to the entrance kiosk. Allow them to scan the QR code and they'll follow the on-screen steps to connect with an interpreter.
At the counter
When the customer gets to your counter, give them a moment to scan the QR code and connect with an interpreter before starting the conversation.
Volume increase
If you’re having trouble hearing the interpreter through the customer’s device, point to your ear and gesture upwards to suggest increasing the volume.
How can a hearing person get an interpreter?
If the Deaf individual cannot access the QR code on their device, a hearing person can scan the QR code on their own device and then hand it over to the Deaf individual, allowing them to use Convo Access.
Still need support?
We’re here to help! If you need additional support or have any questions, don’t hesitate to reach out. Our team is ready to assist you anytime you need.
Whatsapp us
+27 73 545 0683
9am - 6pm , Monday to Friday
Email us
hello@convo.co.za
We'll get back to you soon as possible